TERMS OF SERVICE

06.05.2025

OVERVIEW

This website is operated by BENGONG’S TEA AUSTRALIA PTY LTD (“we”, “us”, “our”). By visiting our website or placing an order, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms”), including any additional terms referenced herein or available via hyperlink. These Terms apply to all users of the site.

Please read these Terms carefully before using our site. If you do not agree, you may not use any part of our Service.

We reserve the right to modify these Terms at any time. Continued use of the website after updates constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

  • By agreeing to these Terms, you confirm you are the age of majority in your jurisdiction or have provided consent for your minor dependents to use our site.
  • You must not use our products for any unlawful or unauthorized purpose.
  • Breach of these Terms may result in immediate termination of Services.

SECTION 2 – ORDERING POLICY

  • All cakes must be ordered at least 24 hours in advance.
  • Custom cakes or larger format items may require additional lead time.
  • Orders are only confirmed once full payment is received and a confirmation email is issued.
  • We reserve the right to refuse or cancel any order at our sole discretion.

SECTION 3 – PICKUP POLICY

  • Orders must be collected from the designated store selected during checkout at the agreed pickup time.
  • Please present your order confirmation email or a valid ID upon arrival.
  • We recommend collecting your order within 2 hours of the scheduled time to ensure freshness and quality.

Limitations for Pick-Up Orders

  • Upon pickup, the customer is solely responsible for inspecting the order for accuracy and quality. Any issues must be reported to staff before leaving the store.
  • Once the order has been transferred to the customer or their courier, we are not liable for any loss, damage, or error, including (but not limited to):
  • Balloon deflation or loss
  • Cakes or cupcakes that topple over in transit
  • Icing that touches packaging
  • Broken or dislodged toppers or decorations
  • Incorrect or incomplete items due to customer oversight
    • Refunds are not provided if the customer fails to pick up the order due to their unavailability.

If Pickup is Missed

  • If the customer is unable to collect the order by store closing time, they may:
  • Contact us via online chat or phone to reschedule pickup for the next business day,
  • Arrange for delivery at the next available slot (fees may apply),
  • Nominate an alternate person to collect the order on their behalf,
  • Request to leave the order at a nearby safe location (at customer’s risk).
    • Please note: BENGONG’S TEA & BAKERY does not guarantee same-day redelivery or alternate location drop-off. Uncollected products may deteriorate in quality and no refund or replacement will be offered.
    • If the customer uses their own courier or third-party delivery service, BENGONG’S TEA & BAKERY is not responsible for any damage or loss incurred during transport.

SECTION 4 – CHANGES & CANCELLATIONS

  • Order changes or cancellations must be submitted in writing to [email protected].
  • Orders cancelled with at least 48 hours’ noticewill receive a full refund.
  • Orders cancelled within 48 hoursof pickup are non-refundable due to production lead times and costs.
  • Change requests are not guaranteed and are subject to our approval.

SECTION 5 – PRICING & PAYMENT

  • All prices are in AUD and include GST, unless otherwise noted.
  • Payment must be completed in full at checkout.
  • We accept secure third-party payment methods.
  • Prices and availability are subject to change without notice.

SECTION 6 – REFUNDS & RETURNS

  • Due to the perishable nature of our products, we do not accept returns.
  • Refunds or replacements will be considered only if:
  • The incorrect product was provided; or
  • The product was clearly damaged or faulty at pickup.
    • All claims must be submitted within 6 hoursof pickup with photo evidence to [email protected].

SECTION 7 – CREATIVE LICENSE & DESIGN VARIATIONS

  • Our cakes are handmade and may differ slightly from images or inspiration photos.
  • Decorative elements may be substituted with similar items of equal or greater value.
  • We reserve the right to photograph our products for marketing purposes.

SECTION 8 – ALLERGEN NOTICE

  • Our products may contain or come into contact with nuts, gluten, eggs, dairy, soy, and other allergens.
  • While we offer options that may suit dietary preferences, we cannot guarantee allergen-free environments.
  • It is your responsibility to inform us of any allergies in writing when placing an order.

SECTION 9 – LIMITATION OF LIABILITY

We are not responsible for:

  • Damage after the cake has been collected or delivered.
  • Delays due to traffic, supply chain issues, or force majeure events.
  • Allergic reactions resulting from undisclosed sensitivities.

SECTION 10 – FORCE MAJEURE

We are not liable for delays or failures caused by events beyond our control, including natural disasters, pandemics, traffic delays, supply shortages, or acts of government.

SECTION 11 – THIRD-PARTY DELIVERY (if applicable)

If delivery is arranged via a third-party (e.g. UberEats), we are not liable for damage or loss after dispatch from our store.

SECTION 12 – GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia.

SECTION 13 – CONTACT

For questions about these Terms or your order, please contact us:
Email: [email protected]
Phone: 0414 616 388
Business Hours: 9:00am – 6:00pm, 7 days