Privacy Policy
BENGONG’S TEA AUSTRALIA PTY LTD (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit www.bengongstea.com.au, place an order, or interact with us.
1. What Information We Collect
We collect the following types of personal information:
Identity and Contact Details:
Full name
Email address
Phone number
Delivery or pick-up address
Order and Payment Information:
Order details (e.g., products purchased, messages for cakes)
Payment information (note: we do not store credit card details; payments are processed securely via third-party providers)
Website Usage Information:
IP address
Browser type
Pages visited
Cookies and usage data
Marketing Preferences:
Preferences for receiving newsletters or promotions
You may choose not to provide certain information, but this may limit our ability to provide products or services.
2. How We Collect Your Information
We collect personal information:
Directly from you (e.g., when you place an order, create an account, or contact us)
Automatically when you use our website (e.g., through cookies)
From third-party service providers (e.g., payment processors)
3. How We Use Your Information
We use your personal information for the following purposes:
To process and fulfil orders, including payment, preparation, and pick-up or delivery
To communicate with you about your order or any issues
To respond to enquiries and provide customer support
To improve our website, products, and services
For marketing purposes (if you have opted in)
To comply with legal obligations
4. How We Share Your Information
We may share your information with:
Payment processors for secure transaction processing
Delivery couriers if applicable
IT service providers (e.g., website hosting, email platforms)
Professional advisors (e.g., accountants, legal advisors)
Government authorities if required by law
We will never sell your personal information.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Enable essential site functionality (e.g., shopping cart)
Analyse site usage
Personalise your experience
You can adjust your browser settings to refuse cookies, but some features may not work correctly.
6. Storage and Security
We store personal information in secure electronic formats.
We take reasonable steps to protect your information from misuse, loss, and unauthorised access, including:
Secure servers and firewalls
Encryption of payment transactions
Access controls
7. Marketing Communications
If you opt in, we may send you promotional emails about our products and special offers.
You can unsubscribe at any time by clicking the unsubscribe link in the email or contacting us.
8. Accessing and Correcting Your Information
You may request access to your personal information or ask us to correct it if inaccurate.
To do so, please contact us using the details below.
We may ask you to verify your identity before processing your request.
9. Overseas Disclosure
We may store or process information with third-party service providers located outside Australia (e.g., cloud hosting).
Where we do, we take reasonable steps to ensure those providers comply with applicable privacy obligations.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or complaints about this Privacy Policy or your personal information, please contact us:
BENGONG’S TEA AUSTRALIA PTY LTD
📧 Email: [email protected]
📞 Phone: 0414 616 388
📍 Address: 8-10 Fox Street, HOLROYD NSW 2142
