FAQ

Find the answers to your questions here!

How do I order a cake?

You can order a cake online through our online store here. When you checkout, please remember to enter the date and time of pickup so that we know where to prepare the cake on the day! 

Can I change when or where I pick up my cake?

For cake orders, any change requests must be made 24 hours in advance. Any changes within 24 hours is not possible.

If any changes need to be made, please email us at cakeorder@bengongstea.com.au or call 0414 616 388.

Can I change the type of cake I ordered?

Of course! As mentioned above, all change requests must be made at least 24 hours in advance and we can help you with it.

If the cake you wish to change to is a different price, then a payment method will also be arranged. 

How does shipping work?

Shipping pricing is a flat rate of $9.95 Australia-Wide with free shipping if your order more than $79. Learn more about shipping here.

What if I need to change my shipping address?

Please contact our team and they will follow it up for you. If your order has not been shipped yet then we can change it for you.

Can I return my order or get a refund?

Of course, we are still able to organize a return of the items in order to process a refund for you as long as the following conditions are met:

  • The returned item(s) must be sealed and in brand new condition;
  • There must be proof of purchase(eg. receipt or order number); and
  • Any return postage and initial postage will be covered by the buyer.

Items can be returned to us by post to our return postal address at 10/183 McCredie Rd, Smithfield NSW 2164 after providing us with the tracking number.

Please note that any return postage must be covered at the customer’s expense.

As soon as we receive the item(s), the refund can be initiated to the payment details used to make the initial order.

How can I own my own Bengong store?

Too easy! Enquire here and our team will get in touch with you ASAP.

I want to find out more about franchising and becoming a business partner

Great! We’re more than happy to welcome you as partner of Bengong’s so make sure to contact us through our contact form and we will share with you all the information you’re after.

Still have a question?

Please contact us for more information.

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